Looking for a company that invest in your development? Wow recruitment are seeking a well rounded and ambitious Office Manager to support a growing team in the fire industry, for a company that values humour and personal connection. Grow your career within a close knit, growing team Tackle impactful projects A friendly and supportive environment Have your voice heard and be rewarded for your work Brand new office in Macquarie Park Full time, permanent role What's in it for you? This critical position allows you to directly influence company success by utilising your proven administrative skills and strategic thinking. Take the lead on implementing our new service systems – your expertise will shape our future operations. Advance your career with ongoing training and development opportunities in a supportive and collaborative environment. Gain invaluable mentorship from our Director, a qualified process expert with over 25 years' industry experience. You will be: The first point of contact for customers and the service team via phone and email, providing a friendly service Supporting the service team with appointments and guidance, scheduling, allocation. Oversee invoicing, payroll, timesheets, and accounts payable/receivable Generate reports and optimize Excel Identify and implement process improvements to enhance overall business efficiency. Skills and Experience we are looking for: An excellent communicator with stand out customer service skills to manage customer relationships effectively An efficient administrator with the ability to achieve outcomes A motivated and results-oriented administrator with 5 years experience A detail-oriented individual with a knack for problem-solving and process improvement. Proficiency in Excel, and Xero preferred but not essential Experience within the trades industry or HVAC preferred This role is not a work from home role, however they are flexible to out of work committments. If this sounds like the role for you please APPLY NOW or contact Caitlin - Caitlinwowrecruitment.com.au / 02 8320 0683