Company This global innovator, manufacturer and marketer are high-end that are based here in Australia and New Zealand. Founded in 1920, and in Australia since 1988, this global business produces unique tools that are manufactured in the USA and have a have an extensive customer base across more than 130 countries. The Role Reporting to the Customer Service Manager, you will be responsible for providing top notch service and support to customers across the country. Your priority is handling phone calls and emails from franchisees, industrial customers and distributors. Day to day responsibilities will include: Handling enquiries relating to sales orders, products and parts availability and pricing, product specifications and general information Provided technical product information - including parts identification, researching information etc. Updating and maintaining relevant information in the ERP system Preparing quotations, processing orders, liaising with various stakeholders and following up to complete orders You To be considered for an interview, you will possess the following: Trade qualified, subject matter expert in automotive tools and parts Mechanical aptitude and automotive interest, ideally with knowledge in interpreting, researching and communicating technical products and parts Savvy computer skills including MS Word, MS Outlook and quick to learn new systems and procedures Strong attention to detail, administration and time management skills Excellent communication skills - both written and verbal What's on Offer? Generous salary range of $70-$85k plus super - depending on experience Work close to home in Arndell Park 9am-5.30pm, M-F Genuine career progression Friendly and supportive team and management