VET ADVISORY GROUP PTY LTD The Customer Service Manager is responsible for fostering a productive and motivating work environment and addressing customer or client issues/disputes. Key duties include: Developing and reviewing policies, programs, and procedures related to customer relations and services Ensuring operational efficiency within the business Providing direction and feedback to team members and assisting with recruitment Managing, motivating, and developing staff providing customer services Planning and implementing after-sales services to follow up on customer satisfaction, ensuring the performance of purchased goods, and improving services Liaising with other organizational units, stakeholders, and customers to identify and respond to customer expectations Delivering comprehensive service to potential students, migrants, colleges, universities, and subagents Delegating specific customer inquiries to relevant teams Managing a high volume of incoming calls and emails Maintaining records of customer interactions and actions taken Communicating with internal teams about sales targets Generating sales leads and building sustainable relationships as needed Reporting on results Customer Service Manager Job Qualifications and Requirements: Bachelor's degree Excellent verbal and written communication skills Ability to remain calm under pressure Thorough knowledge of the company's products or services Strong efficiency and organizational skills Proficient administrative skills Computer literacy for typing reports, results, and customer interaction details About Company VET Resources specializes in providing high-quality RTO training resources, VET training materials, and VET learning materials, including learning and assessment kits, learner resources, assessment tools, session plans, class activity books, LLN kits, and RPL kits, all at an affordable cost. Disclaimer: This job is posted through WorkinAUS platform. Salary: $70000-90000 Job Publish: 24-05-2024 Job Expire: 23-06-2024