About The Royal Sydney Golf Club The Royal Sydney Golf Club is a private members club which was founded in 1893. It is recognised nationally and internationally for its world class facilities which include two golf courses, 18 tennis courts, bowling greens, croquet lawns, 2 squash courts, a gym, two pools, two cafes, a fine dining restaurant, accommodation rooms and multiple functions. Our staff are professional and recognised for their skill and talent. We work together to progress the Club and to protect its traditions; we aim for excellence, to lead and support each other, and enjoy the experience. The Role We have a truly exceptional opportunity in this newly created role of Café Supervisor. Working across two Café outlets you will be instrumental in elevating our offerings to members and guests. Reporting in to the Café Manager you will be responsible for assisting in the day to day operations of the two café outlets, ensuring the highest quality of service is delivered to members and guests. You will be supported by a team of inspirational hospitality professionals around you. This is a full-time position requiring flexible availability to work Sundays to Thursdays. You will need to be available to work shifts between 7am starts to 5:30pm finishes. The key tasks include but are not limited to: Assisting the Cafe Manager with the day to day operations of the two Café outlets Assist in the development of policies, standards and procedures for all aspects of the Food and Beverage department Ensure that the service provided to members and their guests is of the highest standard Collaborate with the Cafe Manager with the rostering of staff Ensure that all staff are correctly attired and well groomed, at all times in line with Club standards Be active on the floor and lead by example at all times Assist members and guests during the service with recommendations and selection of menu items Ensure that any member complaints are actioned and where possible resolved Oversee, support and implement Food & Beverage training programs for all team members to improve their food and beverage product knowledge and service skills What does the Club need from you? Proven experience as a Supervisor working in a Café Strong experience in managing and directing a team of up to 10 staff Ability to lead a team to deliver service to the highest standards Well presented at all times as you will interact with members daily, consistently providing exceptional service, advice and instruction Up to date with food and beverages trends and best practices. Excellent verbal and written communication Ability to develop a rapport and working relationship with all members and staff Organized and able to meet deadlines Ability to work under pressure and prioritise service A valid NSW RSA is essential Working rights in Australia. Why work with us? Ample opportunities for Learning & Development including 24/7 access to an extensive learning platform Staff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities, access to staff golf lessons and tennis clinics and access to an Employee Assistance Program Staff fund/bonus Daily staff meals 5% loading on Annual Leave and Special Recreation Leave Additional Special Recreation Leave of 3 days per year Paid Parental Leave benefits 20% discount on purchases (wine, sporting goods from our retail store) Work attire provided plus uniform allowance of $29.28 per week 15% discount on TFE hotel or apartment bookings across Australia, New Zealand and Europe. TFE brands include but are not limited to Adina, Vibe and Travelodge All day free street parking available, ferry and bus stop located outside the Club. We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them. Our people make the difference in our workplace and we are proud to be certified as a 2023 Great Place to Work®. Please note that if your application progresses to the pre-employment stage, you may be required to complete a background check. If the search returns a criminal record, the Club will assess whether the records impacts your ability to perform the key requirements of the role. If you ready for your next career move, we can't wait to hear from you To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Sally Rooke on (02) 8362 7000, quoting Ref No. 1173429.