Do you love solving technical challenges and delivering exceptional service? Are you a problem solver who is interested in what it takes to make telco perfect? Switch is an Australian business telecommunications provider on a mission to make telco perfect. We deliver carrier grade services across voice, data and connectivity and we’ve been doing it for more than 15 years. We’re more than you’d expect from a telco though. We don’t just sell services. We’re a team of people invested in making telecommunications painless. We’re looking for a technical engineer to join one of our dedicated teams. Our teams of three are our ‘secret sauce’, a combination of project manager, solution architect and technical engineer - everything a business needs to make their telco perfect. • Use your problem solving and collaboration skills to develop the best technical solution to any customer issue • Use your people and technical skills to delight our customers with your efficient implementation followed by your ongoing management and support • Learn and grow across all areas of voice, data, cloud connectivity, security and managed networks. Bring your unique self to contribute to a team of people delivering telco the way it should be. Apply now and let’s build the future of perfect telco together The Opportunity You’ll work closely with your team to come up with the best solution to meet the specific needs of a customer. You’ll provide the technical expertise to create the solution required, making sure it’s the best possible option to remove the customer’s pain points. Once a deal is signed, you’ll seamlessly implement the solution, and going forward provide exceptional technical support and proactively ensure scalable and future-proof solutions for customers. What we’re looking for • You are hungry, humble and smart - a great team player • You love to think outside the box and solve problems • You communicate and collaborate well to achieve great customer outcomes • You have 5 years of experience in networks/cloud based network technologies and/or telecommunications • You have a degree in Engineering and/or IT • You have obtained industry qualifications – CCNA or equivalent Why we hope you’ll love working for us: • Real input and impact : Everyone has a voice and can make a positive difference, emboldened by our commitment to Kaizen. And in a world where telco has a bad reputation, we have a big job redefining what telco should be and making it perfect. • Perspective on what matters : We work hard on meaningful and rewarding projects and simultaneously have a lot of fun along the way. We don’t believe in working ridiculous hours because we want healthy and happy staff. • Support to reach your goals : We have a range of benefits that support our staff to achieve their family, financial, health and life goals including additional superannuation contributions, internet and phone purchases, learning and development opportunities, gym reimbursements, parental leave pay and much more. • An exceptional culture : Culture is important to us and our values guide our decisions and conversations . Ask us about our values: Mad About Quality / Hungry. Humble. Smart / We play, the long game / It’s gotta be win-win • A large and well stocked kitchen : We’re extremely passionate about food and hospitality. We love to cook for each other and eat together. Why we fear you may not: • We’re based in Williams Landing and we do love people to come into the office, whenever they can, for the most collaborative team work. • We don’t like bureaucracy or hierachy. We encourage autonomous teams, innovation and continuous improvement. If you’re looking for a ladder to climb we can only offer the stepladder in the stock room. • We respect and admire each other’s differences so everyone can be themselves and play to their strengths, which means we’re a slightly quirky collective. Are you the one we’ve been looking for? Remuneration This is a full time role and the base salary range is $75,000 – $88,000 dependent on experience, plus superannuation and eligible commissions. Apply Contact the Head of People and Operations, Melanie Sleap (mel.sleapswitchtelecom.com.au), with any questions. Head to our website to apply: https://switchtelecom.com.au/careers/ Closing date for applications 21st June, 2024.