Job no: 0062542 Location: Parkville Role type: Full-time; Continuing Department: Client Services Build, run and support Citrix platforms for University staff and students Create secure and scalable virtual desktop infrastructure solutions that transform teaching and learning outcomes Brilliant benefits and a flexible hybrid work environment About the Role Join us as a Citrix Engineer, where you’ll implement, manage and support Citrix platforms to meet our strategic, innovation, operational and teaching and learning needs. Ensure reliability, security, scalability, and manageability of Citrix solutions in alignment with University requirements. Your responsibilities will include: Citrix platform development aligned with University needs and future requirements Assess infrastructure options, balance on-premises and cloud capabilities as required to meet business objectives Lead continuous improvement initiatives for Citrix platforms, ensuring efficiency, security, scalability and capacity management Support BYOD initiatives in student workspaces, manage lab software provisioning Uplift Citrix platform functionality within the Secure Research Environment Who we are looking for You will have an agile mindset for workload prioritisation, strong stakeholder management skills, and strategic planning abilities to innovate. Additionally, you should excel in driving customer outcomes and have experience in vendor management for effective service delivery. You will also have: Extensive experience administering, implementing, and supporting Citrix Technologies: Citrix Desktops-as-a-Service (DaaS): Securely deliver virtual apps and desktops to any device through Citrix-hosted management services Design and implementation of Citrix Virtual Apps and Desktop through Citrix Cloud utilising PVS and MCS technologies. Management of Citrix infrastructure and technologies including Citrix Cloud. Experience with securing or hardening Citrix environments. Understanding of Microsoft Active Directory, Azure Active Directory, Azure Virtual Desktops or Amazon EC2, VMware vSphere, networking ITIL Service Lifecycle: High level of competency across service operations, service design and transition with a focus on change, incident, and problem management For further information regarding responsibilities and requirements please refer to the attached PD. Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. Your new team – Business Services Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University. What we offer you In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page The University of Melbourne We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn . Be yourself The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page. We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at hr-careersunimelb.edu.au , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request". Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne. For further information, including our 2023-2027 Indigenous strategy please visit - https://about.unimelb.edu.au/reconciliation/murmuk-djerring Join Us If you feel this role is right for you, please apply with the following documents: Resume Cover Letter outlining your interest and experience Please note that you are not required to respond to the selection criteria in the Position Description. If you have any questions regarding the recruitment process, please feel free to contact Alex Spezza via email at hr-careersunimelb.edu.au , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address. Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly. Position Description