At Probe CX, expect to think differently, challenge the norm and find your purpose. Join our team as the primary point of contact for handling inbound and outbound calls from our valued customers regarding payment reminders. In this role, you'll manage approximately 15-25 interactions per day, assisting customers with payments, payment plans, inquiries, government assistance options, and accurate personal information updates. Given our focus on serving vulnerable customers, you'll engage with empathy and be comfortable to seek clarity in unfamiliar conversations to better assist customers. We value individuals with genuine empathy, exceptional attention to detail, high emotional intelligence, strong multitasking abilities, and proficiency in systems navigation. Previous collections experience is not required. Let's enhance our customer experience together Key Details: Operating Hours: Monday to Friday from 8 AM to 8 PM on a rotating schedule. Hybrid Work Arrangement: Begins after training and meeting competency requirements. Initial minimum of 3 months in the office. Melbourne CBD - 5 min walk from Flagstaff Station. Australia based role Key Responsibilities: Provide excellent customer service by handling calls to assist customers with their queries and resolve outstanding balances. Efficiently process back-office tasks Ensure accurate and timely responses and outcomes are provided to customers. Document all customer interactions in accordance with standard operating procedures. Continuously strive for performance improvement through consistent and effective work practices. About You: Your nimble adaptability in handling a constantly evolving knowledge space underscores your agility. Excelling in communication and possessing exceptional active listening skills, you engage effectively with a diverse range of individuals. Your background in customer service and administration positions you as an invaluable candidate for this role. Thriving as a team player with a positive attitude and a collaborative mindset, you actively pursue shared goals. Notably, your strength lies in meticulous attention to detail, enabling efficient and effective performance even amidst dynamic, high-pressure scenarios. Culture & Benefits: Access to a trusted mental health and wellbeing app, with unlimited use Opportunities for career progression within the team and wider business A thriving culture and team environment to support your professional development and wellbeing. Our promise to you. There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.