This newly created role allows you to join a highly respected and leading freight forwarder as our client expands its team in Brisbane. This newly created role allows you to join a highly respected and leading freight forwarder as our client expands its team in Brisbane. As a Customer Service Representative, you will be our client's first point of contact, providing support and solutions in the freight forwarding sector. You will be crucial in managing customer inquiries, processing quotes, and ensuring a smooth operational flow. Key Responsibilities: Handle customer inquiries and provide timely and accurate responses. Prepare and follow up on freight quotes, ensuring competitive pricing and clear communication. Utilize CargoWise to manage shipments, documentation, and customer data. Coordinate with internal and external stakeholders to ensure efficient handling of cargo. Maintain high standards of customer service and support continuous improvement efforts. Requirements: Proven experience in customer service within the freight forwarding or logistics industry. Strong proficiency in CargoWise software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Authorized to work in Australia. Benefits: Competitive salary package. Opportunity to work with a globally recognized brand in freight forwarding. Dynamic and supportive work environment. Career development and progression opportunities. How to Apply: If you're excited about joining a dynamic team and contributing to the success of a leading freight forwarder, please submit your resume. We welcome candidates who may not meet every qualification but are eager to learn and grow in this field.