Why Smartgroup? Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees. Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason. Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets. Do you have what it takes to become a Smartgroup Sales Support Team Leader? Reporting directly to the Vehicle Sales Manager, you'll be pivotal in driving success and fostering growth within our team. Along with the day-to-day management of the team, you will: Lead, motivate, and provide guidance, support, and mentorship to a customer-focused team of Sales Support Consultants through regular one-to-one meetings, team gatherings, training sessions, and coaching sessions, ensuring they are equipped to excel in their roles and develop the skills and capabilities necessary to meet key metrics and targets. Implement and oversee an efficient appointment booking process and manage customer callbacks through established frameworks. Drive conversion rates, effective lead management, and ensure prompt customer contact. Contribute to the development of lead and frontline customer strategy, actively working towards achieving growth targets. Promote a culture of customer excellence and engagement. Provide insightful reports and data sets to shape strategic direction. Collaborate in the creation and implementation of Quality Assurance frameworks, along with relevant KPIs and incentive programs. To excel in this role, you should: Demonstrated experience in effectively managing teams of sales support consultants within a call centre environment. Proficiency in people management, including leading, inspiring teams to success, and coaching individuals to enhance their performance and development. Proven skill in building and maintaining relationships with stakeholders at all levels. Resilience to overcome challenges and adapt to evolving situations. Excellent customer relations skills with a commitment to delivering exceptional service. Belong to an organisation that values diversity, inclusivity, and you: Working at Smartgroup, means you will be working in one of Australia's most authentic, inclusive, and diverse workplaces. Team members enjoy many benefits and 'perks' that genuinely value them for who they are. You might appreciate some, or all, including: 3 extra days off to enjoy summer 'MAD' days to Make a Difference to our community and environment Birthday leave to celebrate you A wellbeing fund to spend your way Support for all parents with a progressive, gender-neutral parental leave policy: up to 20 weeks Paid Parental Leave, superannuation contributions and a Return-to-Work Bonus Salary packaging and novated leasing benefits (of course) Take your career Beyond Further: Working at Smartgroup can provide a pathway to a career limited only by your own ambitions. We are passionate about investing in you. Our collaborative team environment and supportive leadership encourages strong performance, learning and development, open lines of communication, along with the freedom to speak up and be heard. At Smartgroup, careers can go Beyond Further Show us you have what it takes: If you like the sound of this opportunity and have something special to offer, we'd like to hear about it APPLY ONLINE today. Emily, Tamara or Ellen from our Talent Acquisition team will be in touch to discuss the next steps. Please feel free to mention if you require any adjustments to the recruitment process. Not available to work full time? Talk to us about your part time working needs, we are here to listen. We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team, including Aboriginal and Torres Strait Islander peoples, people with a disability, all gender identities, LGBTQIA, people of any socioeconomic status, age, race, national origin or ethnicity. We are proud to hold diversity and inclusion accreditations, including: WGEA Employer of Choice for Gender Equality since 2019; DCA Inclusive Employer 2023-2024; and we are a member of Reconciliation Australia's RAP network with accreditation for Smartgroup's Reflect Reconciliation Action Plan. Please note: All successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.