Are you passionate about providing exceptional service to customers? Do you thrive in a dynamic and fast-paced environment? We are seeking Internal Sales Support Officer to join a team of 10 and help deliver outstanding support to valued customers. Our client believes in fostering a supportive and inclusive work environment where employees can succeed whilst enjoying their work environment. As a member of their team, you'll have the opportunity to make a meaningful impact, receive ongoing training and development, and enjoy competitive compensation and benefits. About the company: You will work for a leading provider of innovative lighting solutions for residential and commercial spaces. With a commitment to quality and customer satisfaction, striving to exceed expectations with range of lighting products and dedicated service. Role Overview: As a Internal Sales Support Officer you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience. You will work closely with office manager, sales and support teams to address customer needs promptly and efficiently. Key Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. - Assist customers with product information, orders, returns, and other service-related issues. - Assist sales team members with day to day queries and activities. - Help troubleshoot technical problems and provide solutions or escalate to the appropriate department. - Process orders accurately and efficiently, ensuring timely delivery and customer satisfaction. - Maintain comprehensive knowledge of product line and stay updated on industry trends and developments. - Collaborate with internal teams to resolve issues and improve the overall customer experience. Requirements - Previous experience in customer service or a related field preferred. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and attention to detail. - Ability to multitask and prioritise in a fast-paced environment. - Proficiency in basic computer and IT skills. - Previous experience with Google Suite is preferred as is working knowledge of Microsoft Office. - Knowledge of lighting products or the construction / electrical wholesale industry is a plus. Benefits - Employee discounts - Fridge always full of free drinks - Your lunch is on us on Fridays - Free gym membership - Christmas bonuses - Northern Beaches location If this role resonates with you, we would love for you to apply below. We look forward to hearing from you