Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview Provide high-quality technical and operational support to ensure the continued availability of mission-critical radio communications network infrastructure and subscriber technologies supplied by Motorola Solutions. Ensure that Operations Engineering team activities and practices contribute to compliance with contractual key performance indicators related to system availability, fulfilment of service requests, and resolution of incidents and problems. Overall technical operation, support, and maintenance of a critical communications network. Participate in a shared 24/7 on-call roster. Work within change control processes to perform planned maintenance activities. Produce high-quality customer-facing reports on the results of investigations into system problems. Work within a service management tool to accurately log and provide updates on requests, incidents, problems, and changes. Escalate issues where required to senior engineering staff internally or to support from third-party vendors. Produce and/or update technical and procedural documentation for supported systems. Other duties as assigned by the Operations Manager or other applicable management staff. Provides short and long-term in-depth analysis and investigation of problems. Provide technical representation from the Operations Engineering team to senior management and/or customers. Update Windows, Linux servers and other network devices as required. Manage and apply updated endpoint security definitions and configurations. Identify and implement areas for continuous improvement within the organisation. Undertake special projects and other duties as required by the organisation LI- onsite Basic Requirements Education & Qualifications Essential: Tertiary qualification in Electronics / Computer Systems Engineering / ICT or similar (extensive industry experience will be considered as an alternative). Licensed to drive in Tasmania. Desirable: ● CompTIA Linux, Security, Network ● Cisco Certified Network Associate (CCNA) / Juniper Networks Certified Associate (JNCIA) ● ITIL Certification ● Additional qualifications or significant industry experience in: IT networking Virtualisation VoIP Linux Professional Experience Essential: ● Minimum 3 years in an IT systems administration, IT network administration, or telecommunications role. ● Experiencing interacting directly with end-users and internal and external stakeholders. ● Experience in IT network maintenance, troubleshooting and analysis. ● Experience with Linux, Windows, and VMWare. ● Experience with administration configuration, fault finding and maintenance of networks, routers, switches, servers, workstations and applications. ● Experience writing customer-facing documentation such as problem reports, post incident reports, and change requests. Inclusion and Diversity Motorola Solutions embraces a diverse pool of candidates in its recruitment activities. We consider all qualified applicants and do not discriminate based on age, gender identity, biological sex, sexual orientation, intersex status, race, national or ethnic origin, religion, disabilities or health conditions, marital or family status and other areas of potential difference. LI- onsite Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohrmotorolasolutions.com.