Full Time Medical Receptionist position in busy General Practice, Cairns North Queensland The Doctors Mulgrave Road is seeking a Full Time Medical Receptionist for our busy General Practice. Candidates with previous healthcare industry experience preferred, however customer service/hospitality reception/admin skills will be highly regarded. Rostered during clinic hours Monday to Friday (38 hrs p/week). Some flexibility required, with shifts covering mornings and afternoons. May include some rotational Saturdays in the future. Duties include, but not restricted to: Answering telephones and professional correspondence Booking appointments on health based software, assisting patients with enquiries and kiosk check in Meeting/greeting clientele in a friendly manner General cleaning and upkeep of practice areas, adhering to strict infection control guidelines, stocking of supplies Willingness to learn, be supervised and follow procedures Screening of presenting patients, in compliance with current COVID 19 protocols Handling patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations Health record management - exporting and importing reports and other correspondence Liaising with Allied Health and other service providers (specialists, aged care) to assist with patient care management Understanding requirements of and liaising with Third Party Customers Providing administration support / assistance to our healthcare professionals Treatment room assistance at times (to help nurses) i.e. sterilising, cleaning, stocking Must also have: Exceptional customer service skills, polite manner and empathetic nature Enjoy a fast paced team environment Able to remain calm under pressure and have a positive and enthusiastic disposition Demonstrate outstanding organisational / time management skills, ability to multi-task A commitment to on-the-job training, ongoing learning and development Take pride in their written/verbal communication skills, attention to detail Willing to take direction and work collaboratively as part of a team Intermediate computer knowledge/skills Ability to show empathy towards others and a general desire to assist patients, co-workers and professionals Current driver licence for errands Australian citizenship or permanent residency essential To apply please send your CV with cover letter by email Start date - as soon as possible Only shortlisted applicants will be contacted