Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom. Your Team This role will sit within the UX Design team and work alongside peers in Product Management, Technology, Design and Data to lead our Direct Customer Digital Channels. This role will support the entire CFS business and its customers and stakeholders to transform and grow the CFS business. Your Responsibilities Analyse data and user feedback to inform design decisions and improvements. Develop and maintain a solid information architecture that ensures logical and seamless user journeys. Collaborate with cross-functional teams to define and refine product requirements. Create detailed wireframes and interactive prototypes to illustrate design concepts and user flows. Iterate designs based on feedback and user testing, ensuring optimal user experience. Design visually appealing interfaces that align with the brand identity and enhance user engagement. Collaborate with the UI design team to implement cohesive and aesthetically pleasing designs. Plan and conduct usability testing sessions to uncover and gather valuable insights and validate design decisions. Interpret test results and iterate on designs to address identified issues. Your Capability and Experience Proven digital product experience, ideally with Mobile App, Public Website and Authenticated customer environments demonstrated in your strong portfolio. Proficiency in Figma and working with design systems. In-depth knowledge of user-centred design principles and best practices. Experience working in Financial Services Industry, ideally Wealth Management and/or Superannuation is desirable but not essential. Strong communication, presentation and collaboration skills. Experience with agile development processes is a plus. What to Expect At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to: Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution Access to 24/7 confidential support covering safety, medical and mental health services Additional leave day to celebrate your birthday Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event Exclusive discounts on retail, travel and entertainment CFS Culture At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential. Apply today and join us in helping Australians to achieve their financial freedom. Please note, CFS requires all candidates to have full work rights in Australia. Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate's employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.