Looking for your next admin role? Join our dynamic Metro Adelaide team by offering support to the wider team and our residents Work amongst the hustle & bustle - building located on Victoria Street in Adelaide CBD Hit the ground running in a collaborative environment by offering administrative support Permanent Full Time - 38 hours across Monday - Friday. THE ROLE We are looking for the ultimate people person to join our team as a Customer Service Coordinator (CSC) on Full Time basis. In this multi-faceted role, you will have the opportunity to demonstrate your resilience, proactivity and extensive administration skills to both your peers and relevant stakeholders. Your responsibilities will include, but not be limited to: Coordinating a high-level of administrative duties (including operating the front desk reception, incoming and outgoing mail, filing, etc.). Creating a friendly environment and delivering a positive resident experience Assisting with a range of enquiries related to student residency, studies, general needs, and overall wellbeing Conduct room inspections from pre through to the post occupancy Assist with managing the property specific arears process Cultivate a positive culture within UniLodge, building its appeal in the marketplace for future and current student residents. OUR IDEAL CANDIDATE: A background in administration, real estate or accommodation will provide you with a good grounding for this role and is highly regarded. Some of your essential skills will include: Strong written and verbal communication Intermediate - advanced computer skills Strong telephone etiquette and ability to build rapport Well-rounded organisational skills Experience working within a fast paced environment and exposure to multi-tasking Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed Have an awareness and empathy for the many diverse groups and backgrounds within the UniLodge community Our mandatory requirements include: Eligibility to work in Australia National Police Check (completed within last 3 months) Working with Children's Check Valid Certificate - Property Management Registration (or be willing to obtain). WHAT WE OFFER Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc. JOIN OUR TEAM If have a passion for delivering excellent customer service with a smile, click ‘Apply’ to submit your Cover Letter and Resume. UniLodge are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.