Thrive in a supportive and motivated team culture Enjoy a healthy work-life balance in this Fixed Term role Opportunity for three Customer service officers About the role As the Customer Service Officer, you will be responsible for responding to public enquiries. This involves answer incoming calls, emails, social media and chatbot enquiries by assisting customers with their enquiries. As the customer service officer, the aim is to create further interest in Parks Victoria by informing customers/public of other information and services, updating databases with contact and enquiry information and processing accommodation, camping and hiking bookings for parks throughout Victoria, and assessing, preparing and processing event, filming or short term permit requests. You will also provide personalised customer service, ensuring enquiries are resolved satisfactorily and conflicts are resolved sensitively, as part of a high-performance customer-focussed team. You may also assist with the delivery of content for Parks Victoria's social media, promotional campaigns and issues management, following suitable training. We're looking for someone with: Experience in the provision of quality customer service. Knowledge of the Victorian park's estate is desirable Ability to self-manage. Demonstrated working knowledge of booking systems, CRM software and customer databases is highly desirable Your application will need to include A current Resume A cover letter Application Closing date: Sunday 26th May 2024 About Parks Victoria Parks Victoria's vision is to be a world-class parks service, ensuring healthy parks for healthy people. It is a statutory authority with responsibility for managing an expanding and diverse estate covering more than 4 million hectares, or about 17 per cent, of Victoria. Sound like you? If this sounds like you, and you would like to help build on our Visitor Experiences, then we would like to hear from you. For a confidential discussion about the role, call Ben Pickett on 03 8427 3673 or apply online Organisational Commitments Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment. Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender, that brings out our best, values everyone's contribution and works within a flexible working environment, ultimately reflecting the community we serve. Only people with Australian Citizenship, Permanent Residency or a non-citizen with a valid visa that provides work rights may apply for this position.