Job Description Full-time ongoing position Located at EACH’s corporate office in Ringwood. Hybrid working conditions. $75,000 to $88,000pa depending on experience Super Generous Salary Packaging benefits of up to $18,550 What you’ll be doing As part of our Service Desk team within the Information Communication Technology (ICT) department, EACH is looking for a Service Desk IT Support Engineer to provide IT solutions to Level 1 queries coming from EACH staff members. The service provided by the ICT team reflects the professional friendly environment of EACH, whilst maintaining confidentiality and responding in a timely manner. You will be responding in a timely manner to phone or email queries, assisting your clients (EACH staff) to improve their IT knowledge and support them to effectively identify and resolve their IT issues. You will be providing support within a Microsoft based SOE. To view a copy of the full Position Description , click here . If you would like more information, please contact Nguyen Do (Team Lead) at Nguyen.Doeach.com.au or on 7038 6454 (don't send your application to Nguyen - To apply click ' I'm interested '). Who we’re looking for If you're an IT Service Desk professional who has demonstrated experience working in an ITIL environment, good communication skills, enjoys variety in your day, and working closely with other IT professionals, you might be exactly the person we're looking for To be successful in this role, you will have: Proven track record of delivering high-quality customer service in a similar role. Effective escalation management skills and ability to prioritise tickets according to impact and urgency. Demonstrated ability to efficiently identify and resolve complex issues in a timely manner. Knowledge of Office 365 Administration tools and technologies and experience diagnosing and troubleshooting Office 365 suite ( Mandatory ). Good working knowledge of LAN, WAN, routing, switching, and networking fundamentals, as well as experience working with imaging tools. Proficient in Active Directory, DNS/DHCP, Print Management, and providing desktop support.