Consistently awarded as 1 of the Top Fortune 100 companies to work for Flexible WFH/Hybrid setup & working from state of the art CBD office Enjoy continuous learning, career growth & strong potential for FT conversion We're seeking a passionate and skilled 2x Technical Support Engineers to join our client's highly collaborative, supportive & multi-talented Integration Support team. You will tackle challenging Integration issues, champion customer success, and play a key role in shaping the future of Cloud. Job Title: Technical Support Engineer (Integration) What you'll get up to: Own & resolve complex integration escalations for customers. Advocate for customers, providing expert guidance & solutions. Analyze & troubleshoot platform issues with finesse. Drive knowledge sharing & process improvements within the team. Collaborate seamlessly with customers & internal teams. Craft clear documentation to empower users and boost efficiency. Continuous learning of our product suite as it continues to grow so you can best understand & support how customers use the platform. What you'll bring to the table: A Tech wiz with min. 2 years' experience in a Technical support/Infrastructure support or Software/Application support background Utilized Java and/or JavaScript for writing & troubleshooting. Experienced with LDAP/Active Directory, SSO or Email Infrastructure Some experience with Web Services (soap, rest) Basic knowledge with Network Infrastructure Familiarity in Data Extraction tech or ETL integrations A strong problem-solver with a knack for complex technical situations. A clear communicator who excels at customer support. Nice to Haves: OAuth & OIDC knowledge SaaS/PaaS support experience ITIL framework understanding Rel DB experience (MySQL, Oracle) Linux/Unix or MS Server Some exposure w/ 3rd party integrations What awaits you: Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for perm conversion. What's Next? APPLY below or email vanessarealtimeaustralia.com and we'll be in touch with you asap Feel free to check out our other job openings & set up job alerts here: www.realtimeaustralia.com/job-search