Administrative Officer- Tollymore, Newcastle County Down Newcastle £12.36 Per Hour Posted April 23, 2024 Admin Officer Job Title: Administrative Officer Location: Tollymore, Newcastle County Down Start Date: ASAP Duration: 9-12 Months Hours of Work: 0830-1700 Mon - Thu. 0830-1630 Fri, 37 Hours per week Rate of Pay: £11.99 per hour We are currently seeking a dedicated and efficient Administrative Officer to join our team at Tollymore, located in Newcastle County Down. The successful candidate will play a crucial role in ensuring the smooth operation of administrative functions while providing excellent front-of-house service to our visitors. Main Duties: Front of House: Serve as the primary point of contact at Reception, handling inquiries in-person, over the phone, and via email promptly and courteously. Process climbing wall and pool entries efficiently, utilizing the till and credit card machine for payments. Manage electronic key/security fob system and monitor CCTV system to ensure safety and security. Handle messages, deliveries, and visitor needs promptly and effectively. Administrative Duties: Process course bookings promptly using Priava or similar software, ensuring accuracy and efficiency. Provide information and documentation such as course letters, parental consent forms, and health declaration forms. Cash up the till at the end of each shift and process payments through Worldpay as required. Administer Centre email accounts, prioritizing and processing information effectively. Liaise with other Centre admin, instructional, and finance staff to ensure seamless operations. Assist with annual Climbing Wall payments and maintain awareness of Centre booking levels. Manage incoming mail, sorting and distributing as necessary. Provide administrative support to other staff members as required. Health, Safety, and Wellbeing: Ensure all visitors are aware of and adhere to health & safety requirements and protocols. Other Duties: Maintain a high standard of cleanliness and personal presentation. Attend meetings as required and assist with additional administrative duties as necessary. Fulfill any other duties assigned by management. Essential Criteria: 5 GCSEs including Maths & English graded A to C or the level 2 equivalent (Must supply evidence). Successful candidate will be subject to an Access NI check. Desirable Criteria/Experience: Experience of cash handling. Experience of working in a customer-facing environment, delivering excellent customer service. Experience of dealing with enquiries. Knowledge and experience of using a range of software programs, including Microsoft Word, Outlook, and Excel. Experience of processing payments and bookings. Experience of working in a customer-facing administrative role in a hotel or similar facility. How to Apply: Please apply below or send your CV to Aidan.Draintherecruitmentco.uk. Join our team at Tollymore and contribute to the efficient and welcoming operation of our administrative services. Apply now