Job Description At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life. Adult Retrieval Victoria (ARV) is part of Ambulance Victoria (AV) and provides state-wide clinical coordination, retrieval and critical care services, including Major Trauma transfers. The service has a 24-hours phone line through which clinicians can request advice and/or a retrieval. We are seeking Retrieval Administration Support Officer to provide Administration Support for our Adult Retrieval Victoria Department. We have part-time positions available, both ongoing and fixed-term (end of 2024). This position currently based in Essendon Fields. About the role Reporting to the Senior Retrieval Call Taker Team Leader the RASO is the first point of contact for all referrals to the state-wide adult retrieval service. Other responsibilities of this position include, but are not limited to: Assist the ARV Clinical Coordinator with case logistics and ARV retrieval tasking Maintain office and administrative systems to ensure all information collected and recorded is accurate Collection and live data entry into the ARV case management system of required ARV case information Accurately complete relevant documentation relating to ARV referrals and other services such as telehealth cases Ambflight bookings for AAV platform requests and first point of contact for Victorian trauma advice and referral Notification to ARV Administration Office of all public to private, defined patient and neurosurgical defined patient transfers Provide support to the ARV Administration Office as required About you To be considered for this position you will possess: Experience working in a customer service environment and providing administrative and telephony support Intermediate proficiency in the use of Microsoft Office Suite and experience or knowledge of web based applications Exceptional verbal and written communication skills to prepare well-structured, accurate and concise documentation ensuring information, ideas and plans are clearly articulated and understood by others Interpersonal skills to effectively gain the co-operation of others to achieve work objectives Ability to operate in a stressful environment displaying time management skills to effectively manage own time under pressure and ensure work is completed efficiently, within designated timeframes and appropriately handle information of a highly sensitive nature Time management skills to effectively manage own time under pressure and ensure work is completed efficiently and within designated timeframes Working at AV As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountable, Respect and Excellence to life at AV, we want to hear from you Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct and Police Checks. By applying for a position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. This position is graded an Administration Band 3 under the Ambulance Victoria Enterprise Agreement AVEA 2020. The Position Description for this role can be found at the AV Careers website https://careers.ambulance.vic.gov.au . How to apply Cover letter outlining your experience and interest in the position Current Resume Separate document addressing the selection criteria (detailed under ‘Key Selection Criteria' in the position description) Applications must be submitted by 11.59pm on Wednesday 15 May 2024 by clicking ‘apply' . Applications must be submitted via the AV Careers website https://careers.ambulance.vic.gov.au/ to be considered. Emailed applications will not be accepted. Refer to the ‘Applying for a position with Ambulance Victoria' document for further information. For any queries, please email Recruitment via recruitmentambulance.vic.gov.au or 03 9840 3653. At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.