A permanent opportunity for a Customer Service/Administration savvy individual to gain a career in the mental health sector Who we are: Caraniche has been delivering innovative psychological and behavioural health services for 30 years, partnering with government, community, and private organisations across Australia to deliver positive client outcomes. Through our recent partnership with the WISE Employment Group , Caraniche is a not-for-profit organisation committed to supporting people with mental health issues through collaborative and supportive service delivery. We are a diverse and inclusive culture which transcends to our clients, community and staff by honouring our commitment and values. Your new role: Located within Behavioural and Workplace Health , this position plays a key role in holding relationships with Clients and Customers through triage, assessment and allocation of service requests. Our team have a strong focus on providing support to clients who need help with drug or alcohol independence, behavioural issues, employment and disability difficulties and other mental health concerns. We also provide service to clients in corporate settings, including individual and group interventions. The Client Services team are a crucial part of our team, ensuring our clients are matched with the right clinician to help them with their needs, along with maintaining customer relationships. Please note there is a requirement to participate in the After-Hours/On-Call support service every 4-5 weeks on rotation - allowances and overtime included Do you: Want to help clients create positive outcomes for themselves and their loved ones? Work in an open, friendly environment with an organisation and colleagues who collaborate and support each other? Have flexible working options along with opportunities for professional and career development? What you’ll ideally bring to the role Working in this team you will: Be able to support our clients through the referral process by understanding and assessing their support needs Have a positive and friendly approach to clients, customers and colleagues Have a passion for delivering outstanding client service Have a high level of attention to detail Be organised and have capacity to efficiently utilise our digital service delivery platform Manage prospective clients’ enquiries Be an enthusiastic team player, valuing and contributing to a supportive team culture Those with experience in customer service and office administration are strongly encouraged to apply. Why work with us? We are leaders and innovators within our industry, providing unparalleled learning opportunities for our people. Our leaders genuinely care. If you are drawn to work with a team of skilled professionals, and a company that makes real changes in people’s lives, is it time to consider the next chapter of your career with us? Our promise to you: Caraniche values our employees and is committed to their professional development and career progression through regular individual and peer supervision and ongoing training on topics relevant to their area of work. We are committed to supporting you to provide the highest quality services to our clients whilst ensuring you are supported to reflect and develop your career objectives. Caraniche Employee Benefits: Salary Packaging options to increase your take home pay Work equipment provided – laptop, and phone if required Flexible work arrangements by negotiation to suit your work/life balance Operational Supervision and Group Clinical Supervision provided regularly Internal training and Professional development days 4 x Wellbeing days per year (additional to other leave entitlements) Purchase additional leave and take Leave at half pay Supportive leave entitlements Employee Assistance Program (EAP) If this sounds like it might be a role for you, Please click the "Apply" button on this ad and provide an updated resume and cover letter telling us why you think you’d be a great fit. Applications close on Friday 17th May 2024. Please note that candidates may be interviewed and progressed prior to the closing date. If you seek more information, please connect with us via careerscaraniche.com.au We are ready to hear from you: Caraniche has a culture of belonging and we value differences. We are an organisation that welcomes and appreciates everyone for who they are including people with disability, mature age and young job seekers, members of the LGBTIQA community and people from culturally diverse backgrounds. Caraniche welcomes and encourages applications from Aboriginal and Torres Strait Islander peoples. Let us know if we can provide any reasonable accommodations to enable you to participate in the job application and interview process because of your personal circumstances. Please reach out to the Careers team at careerscaraniche.com.au or contact Evie Nguyen (Talent Acquisition Business Partner) on 0400 101 508 during business hours. Please note: Please complete a cover letter outlining your suitability. All successful offers will be subject to a satisfactory Fit2Work Check including a national criminal history check and work entitlement check. To be eligible you must have full Australian work rights. Applications will be screened upon receipt.