We are seeking a dynamic individual to join a successful team as a Sales Team Leader within a well-known prestigious automotive group, overseeing a newly created team within the contact centre targeting the fast-growing electric vehicles market. This role presents an exciting opportunity for candidates currently in a sales role either in automotive sales, or other sales professionals seeking a change. Key Responsibilities: • Oversee the daily operations of the team, ensuring optimal performance in handling inbound customer contacts and team productivity. • Manage compliance and governance activities, including data confidentiality, privacy requirements, and Financial Services obligations. • Develop and maintain inbound and outbound contact processes to ensure a premium customer experience aligned with a luxury brand. • Facilitate training sessions for associates to enhance their skills and knowledge in meeting customer needs. • Ensure accurate recording of all customer interactions in CRM systems and tools. • Provide regular reporting on contact activity, sales results, and customer feedback to inform strategic decisions. Customer Interaction: • Deliver professional and customer-centric support to inbound customers and prospects, leading by example in premium service standards. • Implement effective follow-up processes to manage enquiries and opportunities at a premium level of service. • Collaborate with key stakeholders to ensure comprehensive product and service knowledge is available to customers and prospects. • Drive continuous improvement initiatives to enhance the customer and dealer experience. Qualifications and Experience: • Previous experience in customer contact, product, or sales roles. • Stakeholder management experience. • Experience in Financial Services and/or OEM Automotive environment desirable. • Tertiary Qualification/Degree in Commerce/ Business or equivalent (preferred). Additional Skills: • Excellent communication skills, both verbal and written. • Strong analytical capability to identify customer insights and drive lead generation. • Proficiency in presentation skills to senior audiences. • Proven ability to work cross-functionally and influence change at both leadership and operational levels. If you are a conscientious, self-motivated individual with a customer-first mindset and a passion for driving business growth, we invite you to apply for this exciting opportunity. To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Joni Gilbertson on 03 9535 2111.