Practice Site: Vet Direct Services Vet Direct Services Vet Direct is a multi-functional shop for progressive veterinary practices; fulfilling consumable, uniform, instrument and equipment needs. Our drive is our people; who are knowledgeable and passionate about customer care and animal welfare. Would you like to receive benefits including 6.6 weeks holiday per year, 1 day extra holiday per year up to 5 years, buy/sell holiday scheme, enhanced maternity/paternity/adoption leave, health shield cash plan to reclaim the cost of a range of medical treatments, free consultations at any CVS veterinary practice plus 50% off all vet services, plus more? At Vet Direct, we're currently seeking a Sales and Service Advisor to join our friendly, supportive team on a permanent basis. The hours of work are 40 hour a week, 8:30am - 6pm Monday to Friday on a rota basis. Key duties and responsibilities include: Process orders accurately and advise customers of stock availability, alternatives and promise dates Share your knowledge with customers to ensure they understand the product and how to use it Make outbound calls to convert quotes and abandoned baskets to sales Ensure all data fields are captured and updated accordingly with the customer Have a proactive approach to gaining understanding of the customers' need or complaint and provide appropriate resolution that is commercially viable Maintain good customer and colleague relationships through effective and positive communication both written and verbal Key skills and experience required: Excellent keyboard and computer skills Excellent verbal and written communication with positive interpersonal skills Enthusiasm and ability to learn about veterinary products and services and describe/explain them to customers Experience of customer care and/or telesales, preferred but an ability to resolve issues in a commercially viable way essential A team player with a high level of dedication and positive work ethos In addition to an hourly rate of £11.44 per hour, you will receive an amazing range of benefits as above, including our CVS Refresh scheme and free parking on-site. If you would like to join a friendly and supportive team then please get in touch