Job details Position status Casual Position type Non Standard Hours Occupational group Customer Service/Call centre Classification AO3 Workplace Location Brisbane Inner City,Brisbane - North,Brisbane - South,Brisbane - East,Brisbane - West,Logan - Beaudesert,Gold Coast,Sunshine Coast,Ipswich region Job ad reference QLD/561008/24 Closing date 15-May-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Kylie Parr Contact details Phone: 0499 843 385 Access the National Relay Service As Customer Service Advisor (Cross Channel) you will use your ability, knowledge and experience to: Provide government services such as licensing and registration products through a variety of communication channels (including face to face, phone and online). Develop and maintain comprehensive knowledge of procedures, processes, policy, and services to be able to perform service interactions effectively and efficiently. Navigate multiple systems and databases to complete operational and administrative tasks, including financial transactions. Collaborate within a team to achieve performance targets and suggest improvements to ensure positive customer experiences. Important information for applicants The successful applicants will be subject to pre-employment checks before appointment. Refer to the Applicant Guide for more information. Undertake training on a full-time basis for the initial 16-week period. Travel will be required to the training rooms. Travel will be required between Customer Service Centres. Applications may remain current for 12 months. Job Ad Reference: QLD/561008/24 Closing Date: Wednesday, 15 May 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. There are multiple causal vacancies available in South East Queensland. Please ensure you download all attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. applicant-guide (PDF, 306KB) 561008 24- Role Description (Word, 347KB)