As Customer Service Advisor (Cross Channel) you will use your ability, knowledge and experience to:- Provide government services such as licensing and registration products through a variety of communication channels (including face to face, phone and online).- Develop and maintain comprehensive knowledge of procedures, processes, policy, and services to be able to perform service interactions effectively and efficiently.- Navigate multiple systems and databases to complete operational and administrative tasks, including financial transactions.- Collaborate within a team to achieve performance targets and suggest improvements to ensure positive customer experiences. Important information for applicants- The successful applicants will be subject to pre-employment checks before appointment. Refer to the Applicant Guide for more information.- Undertake training on a full-time basis for the initial 16-week period.- Travel will be required to the training rooms.- Travel will be required between Customer Service Centres. Applications may remain current for 12 months. Job Ad Reference: QLD/561008/24 Closing Date: Wednesday, 15 May 2024