A typical day in this role will include regular communication with customers to understand their needs & address their concerns. Mt Waverley location. THE COMPANY YOU WOULD BE JOINING This medical device company has been supporting surgeons, doctors and clinicians for over 60 years and has grown into a worldwide manufacturer and distributor of some of the best medical technology in their niche space. This organisation combines their expertise in medical devices with software solutions to achieve integration in the operating theatre environment and to support clinical procedures and resource management. WHAT’S IN IT FOR YOU This company offers you amazing opportunities to actually make an impact. They consistently challenge and support their people’s personal and professional development. They are always interested in recruiting great people to enable them to continue to play a pioneering role as a leading manufacturer of medical devices and medical technology. WHAT YOU WILL GROW AND BUILD This permanent, full-time role as a Customer Service & Shipping Coordinator will be a key point of contact for customers. You'll engage with them via phone, email, or in person, swiftly addressing enquiries and resolving any issues they may have. Your role involves gathering and assessing pertinent information to effectively handle customer concerns, while also managing administrative tasks such as processing quotes, forms, and credit applications. You'll be responsible for maintaining detailed records of interactions and transactions, directing unresolved issues to the appropriate channels, and generating regular reports to track performance. You will oversee internal operations including branch transfers, filing documentation, and coordinating inbound and outbound shipments. Communication and coordination with internal departments are vital aspects of this role, ensuring seamless collaboration and follow-up on customer interactions. Beyond these responsibilities, you'll actively contribute to new product development initiatives and participate in ongoing training to enhance your skills. Adaptability is key, as you'll be expected to fulfill ad hoc duties as necessary to support the team's objectives. WHAT EXPERIENCE WILL YOU NEED TO GET THE JOB? Similar experience in a customer service role, preferably in technology, or with a strong aptitude to understand IT/technology. Technical Proficiency: Ability to understand and explain technical aspects of products and services. Experience with medical or telehealth technology is a plus, but not mandatory. Pleasant telephone manner is essential. Strong MS Office skills, including database management; Excel – reporting (Pivot tables, VLOOKUP’s, etc). Interested? Please 'apply now' quoting reference number 3618 and/or call Nicole Villanueva on 0414 919 461. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.