Join a an award-winning family owned food manufacturer based in Melbourne's southeast suburbs About the organization A well-respected and family owned award-winning food manufacturer based in Melbourne's southeast suburbs About the role A motivated and friendly & reliable Customer Service Representative who will pay a pivotal role in the smooth running of the customer Service department, ensuring that wholesale customer enquiries and orders are adequately and promptly answered and processed. Duties Taking new orders and enquiries via Phone, Email, Fax Orders Processing Orders/Invoices Data Entry using Business Central & FileMaker Accounts Management Processing orders before Public Holidays/Closure Periods Manage all dockets and invoices Handling Customer complaints General Office Administration Comply to Company Code of Conduct principles, HACCP and Food Safety guidelines Skills & experience Previous experience in customer service is highly desirable FMCG industry experience highly desirable. Excellent communication and interpersonal skills. Proven ability to meet targets and deadlines. Demonstrable customer services skills Basic accounts management High level computer/data Benefits Enjoy working within a busy, dynamic and rewarding environment. Full training of our systems and procedures Monday to Friday for the first 3 months then rotating roster to include weekend work. Opportunity to work within a growing business with the potential for future career development. On-site parking Long established, successful company. Generous staff discounts on their products How to apply Click APPLY or contact Olivia Agar on (oagarfourquarters.com.au) with an updated resume. Please note: Only successfully shortlisted candidates will be contacted. Please add your suburb of residence on your resume Due to lack of public transport Candidates must have a car