Specialist Building Product Manufacturer, Supplier & Installer | National Privately Owned Business | Melbourne West Location | Immediate Commencement Company This employer is a busy and energetic specialist building product manufacturer, supplier, and installer. Recognised as the market leader in the Access Industry, with an office in each state, a diverse product portfolio and over 85 employees nationally, they have experienced significant growth both through company acquisitions and an expanding market share. They are now seeking looking for an experienced customer service/administrator to join their Melbourne Office, which is located in the Western Suburbs of Melbourne. Role The Customer Service / Administration person supports the Company’s service model of providing exceptional customer service, maintaining quality relations with existing customers, recognizing cross-selling opportunities, and performing admin operational functions. The role of the customer service person in short, is to act as the bridge between the Company and its customers. This position is responsible for supporting all Office Staff by liaising with Clients and implementing best practice in customer service including – manning the front desk, answering phones, arranging freight, providing information about products and services, recording queries and/or complaints and attending to these requests with accurate information in a timely manner. The explicit goal of a customer service / admin person is to provide clients a positive experience to retain their custom. Primary Duties Primary duties include but not limited to; Develop a basic knowledge of products and services. Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Provide quality service and support in a variety of areas including product knowledge, answering queries, placing orders, relaying order progress with ETD/ETA, etc. Handling issues with urgency and in the best interest of both the company and customer Following up on customer feedback requests and documenting these in accordance with procedures Answer Phones in accordance with company standards for all entities Maintain written procedures for all position responsibilities and continually review and make improvements to such procedures Assist with the collection of proof-of-deliveries (PODs) Assist with setting up new accounts with appropriate credit checks and processes Assist with all other day to day administrative duties Assist the warehouse team by coordinating dispatch of goods including booking freight Skills & Experience Productive relationship builder Excellent phone manner Highly developed sense of integrity and commitment to customer satisfaction Demonstrated passion for excellence with respect to treating and caring for customers Excellent communication Skills including Intermediate to Advanced Interpersonal Skills Proven experience in a similar role. Intermediate level Microsoft office – Outlook, Word, Excel, PowerPoint. Intermediate to above average letter writing skills Apply For more information on this role please call Leigh Rowbottom from Talent Associates on 1300 363 445 or click "apply now" to lodge an application. SCR-leigh-rowbottom