Customer Service Officer (Purchasing) Admin / Secretarial / Office Support Other AU - Sydney Permanent / Full Time 29/4/2024 Great career progression opportunities Hybrid working model - 2 days wfh Up to 4 Wellness days - on top of your annual leave WHO WE ARE We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees. www.sgfleet.com/au/about-us/careers SOME OF OUR PERKS INCLUDE Recharge and relax with up to four extra days of leave each year. We call them Wellness days We offer industry leading 20 weeks paid parental leave Save plenty with vehicle salary packaging Monetary service milestone awards Recruitment referral bonus Discounted mobility products and services Career progression opportunities (over 25% of our vacancies get filled internally) Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year to give back to causes that matter to you Health and wellbeing support including a subsidy and an innovative Employee Assistance Program ABOUT THE ROLE… Customer Service Officer (Purchasing) is responsible for ensuring the efficient, accurate and timely delivery of the driver's new novated vehicle. TASKS AND RESPONSIBILITIES… Professionally handle all dealings with suppliers, clients and internal stakeholders. Apply customer service best practices to support a Customer centric culture and drive satisfaction Place vehicle and accessory orders with suppliers to ensure on-time delivery, in accordance with each new lease. Manage and process supplier confirmations Communicate with stakeholders on vehicle availability and expected delivery. Ensure information on each vehicle order is always maintained accurately and up to date, to ensure the client is always provided correct information Manage the vehicle purchasing process in accordance with sgfleet purchasing policy and procedures Monitor internal reports on outstanding deliveries Effectively manage the Dealer Portal Continually review, assess and follow up overdue/outstanding orders SKILLS AND EXPERIENCE Experience in a customer service and/or administrative role Experience in engaging, coordinating and negotiating with internal/external suppliers and customers Professional and courteous customer service skills Effective communicator both verbally and in writing, demonstrating good listening, probing skills Strong organisational and prioritisation skills - someone who meets specified deadlines and reports regularly on progress Ability to work to deadlines in a fast-paced environment WHAT'S NEXT We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, offers work-life balance and career development. We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.