Customer Service Operation Supervisor - Glass Outlet Location: Dandenong South, Victoria Company Overview: Glass Outlet is a prestigious leader in the wholesale supply of glass and related products including aluminum fencing, balustrading, aluminum screening, and shower screens, with distribution depots across Australia in QLD, NSW, SA, and WA. Job Role: We are looking for a proactive and dedicated Customer Service Operation Supervisor to join our team. This role involves ensuring the efficient management and operation of office-based customer service and dispatch teams, thereby contributing significantly to the achievement of sales targets and enhancing customer satisfaction. Key Responsibilities: • Oversee the customer service and dispatch team to ensure effective account management and support. • Address and escalate operational queries, monitor team performance and maintain quality of service. • Be an active part of training for staff on new products. • Assist trade clients by managing inquiries, processing orders and assisting with products. • Swiftly resolve customer issues and implement corrective actions. • Collaborate with Inventory and Warehouse teams for inventory management, including stock replenishment and order tracking. • Coordinate with Accounts for processing credit account applications and liaising with freight providers. • Manage the order release process and ensure timely delivery by maintaining constant communication with internal and external stakeholders. • Develop and maintain trusted relationships with assigned customer accounts and act as their advocate within the company. • Promote and foster teamwork across departments through effective collaboration and negotiation skills. Required Qualifications and Skills: • Proven experience in customer service or administration roles. • Exceptional verbal and written communication skills. • Strong attention to detail and the ability to manage multiple tasks simultaneously. • High motivation and the drive to exceed targets within tight deadlines. • A positive "Can do" attitude and a strong passion for achieving customer satisfaction. • Prior experience in the distribution and logistics industry will be highly regarded. What We Offer: • A dynamic role at a leading wholesale supplier renowned across Australia. • Permanent full-time position with regular hours (Monday to Friday, 7:30 AM to 3:30 PM). • Competitive salary with opportunities for growth and development. • Wellbeing days off, staff discounts on products, and a flexible working environment. • Comprehensive training and support to ensure all employees are equipped to excel. If you are eager to take on this challenging role and meet the qualifications, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and what you can bring to the Glass Outlet team. Join us and be a part of a thriving company that values its employees and is committed to their success