Great that you're thinking about a career with BSI Job Title: Customer Administrator Location: Chiswick About the role BSI is thrilled to offer a permanent opportunity for a Customer Administrator to join our dynamic Customer Relations Team. In this role, you will be the primary point of contact for BSI customers, dedicated to maintaining and increasing revenue by selling subscriptions and standards, including British, European, and International. Additionally, you will provide essential technical support for BSI online products and address customer inquiries through effective written and verbal communication. This position is ideal for someone passionate about customer service and looking to make a significant impact in a fast-paced environment. Responsibilities: Input customer information into internal systems to generate accounts, raise quotations and process orders and invoices, ensuring that all customer contact is recorded accurately in the CRM system. Manage the administration of BSI Memberships by being the first POC for customers. Raise credits, refunds and validate payments. Produce monthly and ad hoc reports to check and rectify any data entry inconsistencies in internal systems. Provide support across the Customer Experience department to achieve departmental goals and targets. Identify, gain agreement on and implement improvements to internal processes. Validate BSI Membership Status of customers to assist with royalty billing to external partners Process ad hoc administrative duties as required. To be successful in the role, you will have: GCSE Level or equivalent. Alternatively completed a level 2 apprenticeship achieved in Customer Service or Level 3 apprenticeship in Business Administration Prior experience in customer service, administration, or sales order processing role Experience with SAP, Salesforce or Shopify Intermediate experience with Microsoft Office and Outlook Prior experience in customer service, administration, or sales order processing role BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. Do you believe the world deserves excellence? We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in. Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we're truly impartial, and home to the ultimate mark of trust, the Kitemark. Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company. If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family D&I Policy BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive. If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner. LI-MM2 Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business. BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.