We currently have an opportunity for a medical customer service officer out of our Hallam branch About Supagas Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional customer service offering and quality product in a highly competitive market. About the Role : Due to growth of our business, we are currently seeking an enthusiastic, confident, and vibrant person to join our branch located in Hallam as a Medical Customer Service officer reporting to the National Medical Gas Manager. Key Responsibilities: • Answer phones in a timely and professional manner. • Promoting the benefits of Supagas & Supagas products. • Report any hazards or problems immediately to your Supervisor at all times. • Handle enquiries in a professional manner, ensure follow through and finalise all enquiries. • Online orders, email / fax orders. • Pass on all customer requests to the appropriate department and employee. • Be pro-active in recognising new business opportunities and actioning them accordingly. • Liaise with Account Manager on all unresolved and dissatisfied customer issues that need to be escalated if cannot be handled at the time. • Liaise with all departments to maximise customer service. • Ensure customer records are maintained and updated as required. • Ensure all record keeping are correct and completed ie. Deliver dockets, account forms, etc • Ensure all customer communication is entered and updated in “client notes”. Candidates must possess: • Embody the ‘Yes We Can’ ethos in all aspects of the role and responsibilities. • Adapt, promote and encourage a Safety First approach. • Embrace and promote the Supagas “Customer Service Policy” • Be pro-active and reactive to the needs of our existing customer base. • Ensure customers have complied with all legal requirements i.e. compliance numbers, dangerous goods licences, MSDS’s etc. • Follow Supagas policy and procedure. • Provide validated sales leads to Sales Department. • Being pro-active in recognising customer needs and upselling. • At all times to represent Supagas in a positive and professional manner, recognising the key role you have as primary contact between the customers and Supagas. Benefits Full time, permanent position Reward & Recognition program Work for an essential service for financial security Immediate start If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, click apply below