Customer Service Officer LOCATION COMPANY JOB FIELD JOB TYPE JOB ID LOCATION COMPANY JOB FIELD JOB TYPE JOB ID About BASF We are the world's leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources. We are proud of our strong history of innovation. Every day, our global team of over 112,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge. Formula for Success The role of Customer Service Officer is a great place to start your career with a global business like BASF. You will be responsible for delivering an unrivalled experience for our corporate customers that will build stronger relationships and optimise business outcomes. Working closely with key internal stakeholders, you will be looking at ways to improve our offering to our customers through getting involved in process improvement projects. You'll: - Manage the Order to Cash process within the Care Chemicals Business. - Manage backorders and exceptions, local stock and replenishment for Customer Accounts. - Respond promptly to customer inquiries and build customer relationships via phone and email. - Work with our corporate customers daily on logistics, supply chain and other enquiries. - Use your attention to detail entering customer data in our SAP system. Ingredients for Success To be successful in this role, you'll have customer service experience and possess a combination of great communication, strong stakeholder management skills, and a drive to focus on continuous improvement. You'll: - Demonstrate a keen eye for detail and the ability to juggle priorities. - Experience providing high levels of customer service. - Ability to identify and drive opportunities for process improvement. - Willingness to support others in the team. - SAP experience is highly desired. What we can offer you At BASF you get more than just compensation. Our total offer includes a wide range of elements to suit each one of our global team. By creating chemistry with us, you can look forward to: - A diverse and inclusive environment, with an open and fair internal promotion process - A competitive parental leave policy, and a supportive return to work plan - Give back to your community with our corporate volunteering scheme - 4 weeks annual leave, with the offer to purchase additional leave throughout the year - Opportunities to apply for international assignments - the perks of a global business Connect to Create Chemistry If you'd like to join a diverse global business and create chemistry for a sustainable future, we want to hear from you Click 'apply' below. BASF is proud to be a WORK180 Endorsed Employer for all women. If you'd like to know more information about how we are supporting our employees, you can view our policies and benefitshere (https://work180.com/en-au/for-women/employer/basf-australia-ltd) . Offers of employment will be subject to background checks including references, police checks and may include a pre-employment medical. BASF does not accept unsolicited CVs from recruitment agencies. LI-Jobs Stay alert for possible recruitment fraud This can include fake websites, fake job offers, or contact from a person falsely claiming to represent BASF. Remember, neither BASF nor our representatives will ever request money from a job candidate. If you suspect recruitment fraud and BASF is mentioned, first get in touch withHR team (https://www.basf.com/hk/en/company/career/news-faq/contact.html) at BASF. A unique total offer: youBASF At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call youBASF. Click here to learn more. Auniquetotal offer: youBASF At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call youBASF. Click here to learn more. Working at BASF: We connect to create chemistry We are proud of strong history of innovation, which has helped make us who we are today - the world's leading chemical company. Every day, our global team of over 117,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge. The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results. About BASF Find out what BASF has to offer as an employer and why you should join our team. Your application Here you find anything you need to know about your application and the application process. Contact us You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you. Please note that we do not return paper applications including folders. Please submit copies only and no original documents. For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams' performance. Join the team and connect with more than 117,000 other minds. Southbank, VIC, AU, 3006 BASF Australia Ltd. Other Permanent 99373 ATSWCMSWEBFORM