About the Role This is an exceptional opportunity to join our Global Operations team as a Customer Service Representative based in Victoria, Melbourne. This role reports directly to the Supply Chain Manager, ANZ and works in close partnership with the commercial team, and our partners in the Global Operations team (i.e. quality and manufacturing). Key Responsibilities This role will have the following accountabilities: Process customer order entry, timely and accurately to ensure delivery requirements are being met. Ensure deliveries are invoiced timely once dispatched and work closely with external third-party warehouse providers and/or transport operators to manage any delivery service issues. Prepare shipping documents and liaise with forwarders to ensure deliveries of outgoing shipments are processed accurately and timely. Liaise with internal and external stakeholders as and when urgent orders are required, keeping the stakeholders up to date on the status of the orders. Take ownership of customer queries and complaints and manage the feedback process. Ensure logistics operational procedures are observed and complied with. Review work processes for continual improvement opportunities. Manage the end-of-month processes in customer service and run the end-of-month reporting requirements. Assist with stock takes as required. May assist in other areas or perform other duties as required. About You The successful candidate must be able to demonstrate the following competencies: Customer Focus Good command of the English language Ability to work under pressure and multi-task Ability to follow through and hit deadlines Strong attention to detail Excellent communication, and the ability to interface with all levels of customers and suppliers Customer service oriented and ability to work independently Problem Solving: Ability to identify and escalate problems as appropriate. Ability to provide resolutions/ recommendations when encountering problems. Key Personal attributes Strong personality - able to build rapport with customers and provide support to internal stakeholders Clear voice over the phone Self-starter can work within a team and/or independently and make decisions within the given framework and T&L boundaries. Stress resistance and resilience Minimum 5 years experience in sales support/order management function in a food-related or chemical industry Proficient in Microsoft Office (Excel, Word, PowerPoint) Proficient in SAP - CS Module Experience in dealing with 3PL Service Providers Experience in handling of food grade products will be an added advantage Import/export knowledge About Us Our purpose is simple: to help people all over the world make healthier and tastier food and drink choices, whilst supporting our communities and caring for our planet, not just today but for the future. Tate & Lyle PLC is a leading global provider of food and beverage ingredients and solutions. Supported by over 160 years of history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices. In addition to standard health and wellness offerings, you will also enjoy: Competitive Base Salary 4 weeks of annual leave Superannuation Global 16-week (Equal Parental Leave) Flexible Working (when/where applicable) Membership in Employee Resource Groups Mental health & well-being support via Mental Health First Aiders and Employee Assistance Program Global bonus schemes Local volunteering opportunities (where applicable) At Tate & Lyle, we are committed to all our employees being seen, heard, and valued, and thus, we value the contributions of people with unique backgrounds, identities, and experiences. If you meet even 50% of the requirements, we still encourage you to get in touch and apply We're flexible and would love to discuss what you can contribute and how you can grow into the role. LI-JL1 Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.