Work at one of the largest and most successful venues in Western Sydney Ongoing opportunities for training and development to help grow your career within the hospitality industry. Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues. Above award wages and employee benefits Uniforms provided Blacktown Workers Club is seeking friendly, experienced, well presented and vibrant Customer Service Professionals who are able to join our team. About Us By any measure, the story of Blacktown Workers Club is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west. From very humble beginnings to one of the largest and most successful venues in Sydney, the Blacktown Workers Club possesses a strong philosophy on stability and progress and prides itself on maintaining a true sense of community. Featuring five floors of sporting and health facilities, four restaurants , multiple function rooms, a showroom, a great selection of sub and sporting clubs and a host of other facilities for its members, the Blacktown Workers Club is the entertainment and leisure capital of Western Sydney. Above award wages - hourly rates About the Role Your main focus will be to provide fast and efficient service to patrons in a knowledgeable and professional manner, while maintaining the cleanliness of the Club and following the Club’s Guidelines, Policies and Procedures. In this role you will be required to : Welcome club guests in a friendly courteous manner. Offering answers and advice on club related topics when asked and giving directions to patrons. Ensure that all sign-in procedures are followed as per the Registered Clubs Act 1976 and Blacktown Workers Club Group Entry policies Take delivery of incoming mail and newspapers and distribute as required. Ensure compliance with the Clubs Responsible Service of Alcohol policy as listed in the staff manual. Make necessary announcements over the public address system in a professional and articulate manner. Receives telephone calls and assists with membership enquiries including signing up new memberships as directed after hours and transfers calls as required. About You To be successful in this role, you will require the following qualifications, skills & experience: Be a customer service ambassador, welcoming and friendly nature Immaculate presentation , uniforms are provided Hold a current NSW Responsible Service of Alcohol competency (RSA) essential or willing to obtain Hold a current NSW Responsible Conduct of Gambling competency (RCG) essential or willing to obtain Excellent Communication and interpersonal skills; Excellent skills in customer service, attention to detail, communication (in English), time management, dealing with difficult conversations and customer complaints. Ability to follow instruction and use initiative. Basic skills in computer system/programs. Ability to meet physical and environmental demands of the role, on feet for log periods of time Applicants must have a passion for providing the best in customer experience; Be able to demonstrate an understanding of WH&S policies & procedures; Be able to work flexible hours and nights, including weekends How to Apply Simply complete your work history, education & availability information on the application page and upload your resume. You are welcome to include any certificates or licenses in the education section to assist us in assessing your suitability for this role. Shortlisted applicants may be requested to submit a resume at a later date. APPLY NOW No recruitment agencies please