We are looking for a suitably qualified Customer Service Officer to join the team. You will be responsible for providing a positive customer service experience as first point of contact to Council’s customers, completing a vast variety of enquiries, request and payments at the front counter and call centre. The Customer Service Officer is also involved with and responsible for the completion of administration tasks, project work, process improvements and implementation of procedures and systems. The successful applicant will have: Demonstrated abilities to work in a fast-paced changing environment with a willingness to act as a positive change agent. Proven experience and knowledge of cash handling, balancing, and receipting skills. Proven time management skills with the appropriate written and verbal communication skills to be able to meet deadlines under conflicting pressures while being committed to meeting customer expectations. Ability to listen, decipher and research to provide authoritative advice to customers efficiently and professionally. Qualifications required: Minimum of 2 years’ experience in a Customer Service environment. Position Hours: Casual Salary range: $62,305.92 to $68,442.09, pro rata plus casual loading & superannuation For further information on this position, contact Gabrielle Bowring Coordinator Customer Service on (03) 6216 6800. GCC Employee benefits: 14.5% superannuation (OTE) 9 day fortnight (RDO) with full time positions Glenorchy City Council’s Enterprise Agreement 2021 Free parking Corporate Banking Benefits Corporate discounts on gym membership Corporate offers on Private Health Insurance Flexible Working Arrangements Paid Maternity Leave Learning & Development opportunities Annual wage increases Mind Body Spirit Committee (Values, Health & Wellbeing, Social functions) Access to Employee Assistance Program services Low interest personal loans (Local Government Association of Tasmania) How to apply: Applications for this position must be lodged on this site or on the Glenorchy City Council website www.gcc.tas.gov.au - Careers page. To be considered for this role, all applicants must: Address the key selection criteria in the Position Description Provide a current Resume A national Police check, health assessment and reference checks will be requested and organised by Council prior to employment. Applications close at 8pm on Wednesday 15 May 2024 To apply online, please click on the appropriate link below.