About OES Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships. Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships. When you work at OES, you’re empowered to impact . The Opportunity OES is committed to supporting students throughout their learning journey. A critical element of its quality student experience is the provision of a personalised student support service. The Sales Coach role requires a passionate, proactive, empathetic, and resourceful member capable of facilitating a measurable difference in student enrolments. The role has an 80/20 workload, 80% coaching and 20% operating as a back-up Team Leader to back-fill leave and absenteeism. The role is broad in scope and requires a high degree of initiative and self-management. About You To be successful in this role you will have: 3 years’ experience in Sales leadership incorporating Sales Coaching roles for Inside Sales Previous experience within a Contact Centre or telephone support context Exhibits effective management skills and is able to adjust style and approach appropriately Ability to reflect on practice and formulate strategies and processes to effect change Excellent communication skills; able to communicate effectively with leaders within the team and larger organisation Extensive experience and demonstrated ability to lead, support and provide feedback to enhance and develop a sales team in an evolving environment Demonstrated ability to positively contribute to the development of a culture that maximises employee and student engagement Excellent written communication skills and an eye for detail Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving Demonstrated high-level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and the demonstrated capacity to learn new programs Experience with a Customer Management System (e.g. Salesforce) What’s in it for you? Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated. If this role is of interest, please apply now with your updated CV.