Job Description As a Contact Centre Agent, you will provide high quality, accurate and efficient service to patients, in a professional, caring and friendly manner. You will support patients with questions about their upcoming appointment and ensure they have all the information they require as part of their medical journey. What you need to know: Our customers need us around the clock, so this role works on a roster across Monday – Friday, 8am – 8pm (7.6 hr shifts) Based out of our brand new office in Docklands Permanent Full-Time role Why work with TSA? Our TSAWays are what we are all about. Think of them as the vibe Join a company that promotes from within – work your way up and across the business Comprehensive training, with ongoing coaching and development A vibrant and rewarding recognition program - We love to celebrate our people We are proud of our fun, friendly and supportive team environment