Enterprise & Training Company Limited (ETC) are a leading provider in employment, training and business services. Established since 1989, ETC have worked hard to gain a reputation as a high-performing, not-for-profit recruitment agency and Registered Training Organisation (RTO 6998). We are innovative, progressive and committed to making a positive difference in our communities. We are looking for a switched-on Administration Assistant - RTO Support to join the Training Services Team. This is a full-time role based in our Southport office . As a respected member of the RTO Support team, your responsibilities encompass quality assurance and the provision of high-quality service and support to both staff and students. Your valuable contributions play a pivotal role in upholding excellence within the team. What will you be doing? Providing exceptional and accurate administrative support for the Training Services Team across NSW/QLD . You will be ensuring all training documentation and processes are compliant and current, in line with RTO standards, contract requirements and ETC processes. Who are we looking for? Someone who thrives in a team and wants to work in a progressive and supportive environment. You have a positive, ‘can-do’ demeanor and you live and breathe exceptional customer service. With previous experience in an administrative role, you understand how to effectively prioritise your work to manage your time and are adept at using the MS Office suite. You have a great eye for detail with the ability to ‘quality-check’ training documentation to ensure compliance with all policies, processes and course requirements. Ideally you have previous experience in an RTO environment, although this is not essential for the role. Ideally, candidates for this role would possess prior experience in the VET sector and an understanding within the RTO environment. Knowledge of state fund models, RTO standards and proficiency in using Student management systems (such as aXcelerate) and Learner management systems would be advantageous, although it it not essential for the position. You will receive a competitive salary and the opportunity to be part of a dynamic team where you will be recognised and rewarded for your contribution. Why work for ETC? ETC promotes a positive work culture where you will be part of a team supporting and inspiring you to achieve your best. We take care of our people and offer training and progression opportunities and a huge range of staff benefits including; salary packaging to increase your take-home pay; discounted private health insurance; paid Birthday leave, health and wellbeing initiatives; staff reward schemes and more. Essential experience, qualifications and skills: A current Working with Children clearance and a recent clear National Police Check Exceptional communication skills and a high level of computer literacy Demonstrable experience in an administration support role How to apply: Simply complete the application process by clicking the 'Apply Now' button and we will be in touch. Please note your Resume and Cover Letter need to be saved as ONE document to submit through our recruitment portal. Applications must be submitted through ETC’s recruitment portal to be considered for the role. Applications Close: Tuesday, 7 May 2024 at 11:59pm. ETC reserves the right to close the position early if a suitable candidate is identified. More Information: Please contact Tammy Hatchman, RTO Support & Compliance Manager on tammy.hatchmanetcltd.com.au We are an equal opportunity employer and promote great working conditions. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural backgrounds, mature aged workers and people with disability. Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment. ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.