About the Role The Commercial Sales Manager - Military will be responsible to ensure our military customers are provided with the highest standard of support both technically and commercially. The focus will be on supporting our customers, reporting and the achievement of contract budget performance and target equipment turn times. This position will be responsible to find new business opportunities for site growth throughout the region whilst maintaining our current customer portfolio. The successful person will also take the lead on implementation of systems and methods to achieve performance. Duties and Responsibilities Deliver services and reporting in line with contractual obligations Deliver and contribute sales as in reaching or exceeding our corporate sales target Regular visits to key customers Provide regular status reports to customers as required, liaise with customers regarding delivery status of their product and manage delays as required Develop internal reports and measuring processes both visually and electronically Personal and Team commitment to quality process Manage Customer Relations and report anomalies through company CRM (Customer Relationship Management) database Report delays or budget variation that may impact SAFRAN and the customer and provide solutions to alleviate the situation Work in collaboration with the Head-Office Company and the applicable OEMs Develop commercial awareness within the team and provide coaching Actively participate in day to day customer service role in order to service the customer base In collaboration with the spares and procurement personnel ensure adequate spares and spares orders are in place to meet demand Analysis of incoming work load and plan to receive the product to ensure available resources and services available to meet the need Develop strategies for better business processes together with all internal departments Formalise current procedures as required and formalise new procedures using company template guidelines