: Position Title: Customer Service Officer Employment Type: Maximum Term Part Time (Maternity Relief) Hours per week: 24 hours per week (Tuesday, Thursday and Friday) Position Grade: Administration Officer Level 3 Year 1 or 2 Salary: $41,701.62 - $43,001.36 base salary per annum Enterprise Agreement: The Named NSW (Non-Declared) Affiliated Health Organisations' Health Employees Agreement 2019 Department Name: Theranostics and Nuclear Medicine About us: St Vincent's Hospital Sydney is a leading not-for-profit organisation providing health services to our community. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate. Benefits of working at St Vincent's include: Generous salary packaging and Fitness Passport for eligible staff Opportunity to access a wide of range of clinical and non-clinical education programs Supported post graduate opportunities within applicable fields Career development opportunities across the St Vincent's Health Australia Network Employee Assistance Program Work/Life balance About the role: We have an exciting opportunity to work in a dynamic team leading our approach to the provision of quality care to clients of the Department/Service. This role is part of the Customer Service Registration Team and is part of the wider Customer Service Administration Team. This position is integral as the front and back end of the service, in managing the expectations of our service users. Managing a smooth transition from patient arrival, handing over to the clinical team, and patient departure fulfilling patient and requesting Doctor needs and capturing service payment (where applicable). As the front face of our business you will be expected to adhere to the hospital uniform policy and your roster working hours to ensure optimal front desk presence. Diversity and Inclusion at St Vincent's: St Vincent's is committed to employing a workforce that reflects the community we care for. We strongly encourage applications from people that are Aboriginal and Torres Strait Islander, culturally diverse, sexuality or gender diverse and/or living with disability. Employment with St Vincent's is subject to you having current immunity status that complies with the Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases - NSW Health Policy Directive (PD2023_022) or subsequent revisions in force. Appointment and ongoing employment will be subject to continued compliance with this policy directive. Application Instructions: To have your application considered you are required to upload a current CV/Resume as well as a separate cover letter/document addressing the 'Selection Criteria' as below. Internal applicants i.e. current employees of St Vincent's Hospital or an entity of SVHA are required to apply via their Workday account. Selection Criteria: Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent's Health Australia Possess excellent communication and interpersonal skills (both written and verbal). Demonstrated frontline customer service experience and managing conflicting stakeholder expectations 4 Demonstrated ability to work under pressure, without supervision, and manage competing demands in a high volume environment while maintaining accuracy. Demonstrated excellent organisational skills and ability to work to tight deadlines. 6.Demonstrated high level of attention to detail and ability to follow detailed instructions. Ability to effectively perform multiple tasks simultaneously and have a flexible approach to change within the organisation. 8.Experience in data management/entry in a computer database system including moderate computer skills. Applications close on: 21/05/2024 Position Description and Critical Job Demands Checklist: Review the following documents: How to address the Selection Criteria JDC PD Contact Details: Mita Choudhry Administration Manager 02 8382 1819 Alternate Contact: Closing Date: 21 May 2024 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareerssvha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct