Job Description We are seeking a Service Advisor / Warranty Administrator with a high level of customer service, who enjoys helping the team, problem solving and considers themselves a skilled multitasker. Located in our busy Workshop in Port Melbourne and reporting to the State Workshop Manager, you will flourish in a dynamic environment where multi-tasking and prioritising is a must Tasks and responsibilities will include: Meet and greet clients as the first point of contact for the Service Workshop. Follow manufacturer and warranty policies effectively and efficiently. Plan, direct, monitor, and control job repairs for retail and internal clients. Co-ordinate daily service appointments and manage client expectations. Meet workshop service KPIs. Ensure customer satisfaction is achieved on a daily basis by providing excellent service. Take bookings for clients via email, phone, or face to face. Prepare Repair Orders for all client bookings. Liaise with the workshop to ensure clients are kept updated regarding the status of services/repairs. Promptly invoicing clients. Coordinate statutory warranties for internal repairs via the State Workshop Manager.