Job details Position status Fixed Term Temporary Position type Flexible full-time Occupational group IT & Telecommunications Classification AO6 Workplace Location Brisbane Inner City Job ad reference QLD/560302/24 Closing date 09-May-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Until 30 June 2025 with possible extension Contact person Nathan Frost Contact details Ph: (07) 3738 7807 Access the National Relay Service QTranscripts is a Service Operations Platform built on ServiceNow which provides a customer ordering portal and backend workflow management for internal staff and external service providers to support the production and delivery of court transcripts. Responsibilities include: Provide support, maintenance and incident response for the ServiceNow platform including dealing with complicated system matters with thorough investigation and diagnosis of incidents and undertaking remedial action within agreed service level targets. Configure/install/monitor/support/manage the ServiceNow platform by applying sound technical expertise. Analyse, advise, recommend and plan maintenance upgrades or enhancements to the ServiceNow platform. Support daily data extract/transform/load (ETL) process and underlying technology services. Liaise with the relevant internal and external stakeholders on matters relating to troubleshooting and upgrade information, including other departmental support teams and key business owners. Undertake the development and maintenance of procedures and guidelines to ensure continuous improvement of recording and transcription technology operations. Provide and maintain timely, client focused problem and service management for Recording and Transcription Platform services in line with broader CTS service management standards. Maintain knowledge of current trends, industry and technology directions and product road maps for ServiceNow administration. Provide timely feedback to clients and management regarding the status of problems and service requests to ensure that agreed service levels and client service standards are achieved. Research problems and resolve issues to ensure reliability and availability of services. Applications to remain current for 12 months. Job Ad Reference: QLD/560302/24 Closing Date: Thursday, 9th May 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure you download all attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. 560302 24 Role Description (Word, 375KB)