Job details Position status Casual Position type Non Standard Hours Occupational group Customer Service/Call centre Classification AO3 Workplace Location Brisbane - South,Brisbane - West,Logan - Beaudesert,Gold Coast,Ipswich region Job ad reference QLD/559587/24 Closing date 03-May-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Toby Larpent Contact details Phone: 0417 738 946 Access the National Relay Service The Department of Transport and Main Roads (TMR) will provide extensive training to support you in undertaking duties in this dynamic role where you will be conducting driving assessments and delivering other government services to Queenslanders. Some of your responsibilities will include: Conduct driving assessments to determine the competency of applicants for all classes of driver licence held by the incumbent. Deliver government services such as licensing and registration products through a variety of communication channels (including face to face, phone and online). Develop and maintain comprehensive knowledge of procedures, processes and services to be able to perform service interactions effectively and efficiently. Navigate multiple systems and databases to complete operational and administrative tasks, including financial transactions. Collaborate within a team to achieve performance targets and suggest improvements to ensure positive customer experiences. Mandatory qualifications and conditions: Applicants are required to have held an open C class Driver Licence for a minimum of 12 months and maintain suitable traffic history. Unsuitable traffic history includes having a disqualified/suspended licence in the last 5 years or accumulating excessive demerit points in the last 5 years. Any additional higher-level licence classes (from Light Rigid (LR) to Heavy Combination (HC)) will be highly regarded. Starting your career with TMR as a Casual Driving Examiner/Customer Service Advisor may open up future opportunities such as permanent employment and other career pathways, if you are interested in those options.Please complete the Questionnaire and submit as part of your Application. We will be filling several positions as part of this recruitment process. Applications to remain current for 12 months. Job Ad Reference: QLD/559587/24 Closing Date: Friday, 03 May 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure you download all attachments and follow the instructions on how to apply. Six casual positions available in multiple locations. Documents Before applying for this vacancy please ensure you read the documents below. TMR_Casual AO3 Driving Examiner Customer Service Advisor_08.04.2024 (Word, 179KB) F2121_Release of information form (PDF, 736KB) Applicant guide for TMR roles (PDF, 199KB) 559587 24 Role Description (Word, 516KB)