UX/UI Designer - Powershop Marketing / Communications / Design Permanent Full Time Melbourne 21/4/2024 We invest time in our people and help them chart their own career trajectory We prioritise respect for each other, our customers, communities & stakeholders Flexible work options, competitive salary with generous leave benefits. The world's biggest challenge needs you, here. Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Powershop, which is part of Shell Energy Australia - will put you at the heart of that endeavour. We sell energy to business and homes in VIC, NSW, South East QLD and SA. Powershop is committed to enabling a better energy future for your lifestyle. Part of Shell Energy Australia, we sell energy to homes and small businesses in VIC, NSW, South East QLD and SA. Since 2012, our market-leading app has been powering your energy journey, and now we're charging forward to lead the eMobility movement in your home. Be part of a team with the expertise and drive to succeed The energy market is an incredibly competitive place. Based in Melbourne, we are looking for a passionate UX/UI Designer to help build a customer-led culture. You will support the team in designing solutions that are both functional and appealing whilst addressing our customers' needs. You are curious and a self-starter, willing to take people on the journey with you. You are a team player but also can work independently. You'll get to work on a range of new initiatives like building and optimizing a new website and a new mobile app platform. You will have the opportunity to hone your skills as a designer. You will be responsible for ideation, developing concepts, conducting user resting and designing the end-to-end experience. You will drive a focus on continuous improvement, always putting the customer first whilst balancing commercial outcomes. To be successful in this role, you must have experience with design software and wireframing tools. You will also have a portfolio of professional design projects that showcases the use of strong visual principles in designing inclusive and accessible experiences on web/mobile applications. With respect, integrity and honesty, you will: To be successful in the role the ideal candidate will possess a collaborative and inclusive mindset, valuing teamwork, open communication and a diverse perspective to achieve successful customer outcomes. Work directly with Product and Marketing teams to improve customer experience across all touchpoints; Collect and evaluate user requirements with the help of product managers and engineers to create high quality design solutions for responsive desktop, tablet, iOS, and Android solutions; Execute all visual design (user interface) stages from concept to final hand-off to engineering in accordance with brand guidelines; Design new features as well as iterations of existing features, using sketches, wireframing and prototyping to share your vision; Collaborate with your team, customers, and stakeholders to both create and communicate digital designs and design decisions; It is encouraged to present work and advocate for feedback on design as a part of our Agile ways of working; Ensure consistency in your designs to both the overall brand as well as established UX/UI patterns and support the development of design systems (GEL) and style guides; Identify and share usability problems that need to be addressed across all channels; Explore new ideas and creative solutions that drive digital engagement and create positive brand perceptions; Validate concepts and designs using a combination of qualitative and quantitative research techniques; Play a key role in shaping and delivering user centric, commercially feasible solutions that deliver on team objectives; and We're a dynamic team that help each other out which means from time to time you'll be supporting compliance initiatives such as redesigning the monthly bill to meet new legislative requirements, always ensuring a customer first approach to delivering regulatory outcomes. What you'll bring Here's what you'll need to thrive in this role: Extensive experience as a UX/UI Designer; Record of delivering high quality design solutions and implementation across either web or apps; Excellent working knowledge of design and prototyping tools (e.g. Figma, Lookback, Protopie); Attention to detail; Data-informed approach to design solutions; Experience working in an agile environment; Experience with Global Experience Language/Design Systems to drive reusability, consistency, and accessibility; Ability to implement accessibility standards through an understanding of inclusive design practices; Passion for driving customer impact and contributing to team success; Ability to seek out and act on feedback from customers, while negotiating with and influencing stakeholders; Experience working in an Agile environment, working collaboratively with UX Designers, Developers and Product Owners to rapidly translate digital concepts, UX sketches and wireframes into high fidelity visual outputs and interactive prototypes; Exposure to working with, and supporting the creation of, design systems and component libraries; Ability to prepare succinct design presentations to varied audiences; Take accountability for your work and its results; and Ability to work under changing condition and able to be flexible. Every day, our people bring deep expertise, innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change. Here are the top reasons why our people choose us: Purpose that you can see. As the UX/UI Designer, you'll have the best shot at energising a better future, one customer at a time. Work that's interesting, innovative and high impact. We hope you'll love the challenge and opportunity to achieve - for our customers and for you. People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration. We think you'll love it here too. Some of our benefits include: Competitive remuneration packages, including an attractive incentivised bonus program. Generous paid parental leave options that give team members more time to enjoy what matters most. Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working. An Employee Assistance Program for you and your family when you need it. Join us. Together, we can make the difference count. Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.