We have several full-time Customer Service Consultant positions available in our South Brisbane office Permanent, full time opportunities available where you will be paid a competitive hourly rate of $31.63 Super. Penalty rates include additional 15% for evening shifts, 50% for Saturday and double-time on Sundays You will work across a monthly roster. We service our customers 7 days a week from 5am - 9pm This role will have you working a mix of day and afternoon/evening shifts. Learn new systems, processes, and get the compliance training you need to be a success. WFH flexibility available after training once we can ensure you're fully up to speed to service our customers Start date is Monday 13th May, you must be able to start on this date. Could this be one of those rare moments to do the best work of your career? The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community. We're the team who bring you Australia's favourite lottery games. For more than a century, we've been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community. Share joy, spark possibilities and join the winning team today What you'll do: Assist our loyal customers with their online lottery account including support to login, purchase tickets, deposit and withdraw funds. Provide advice on lottery game rules, prizes and claims. Champion quality and data integrity when entering your customer interaction information into the system Keep our outlets happy Ensure all outlet interactions, outlet and customer complaints are detailed and accurately submitted Ensure our customers can buy their winning tickets Assist our outlets with support ordering of stock, navigation of terminals, cancelling of lottery tickets. We are all about doing the right thing here at TLC, it's essential we are compliant and adhere to regulatory and company policies and procedures Have fun and know what you've achieved We have monthly activity Key Performance Indicators for our team members and celebrate your amazing results What you'll get Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too The list is extensive but here are a few: Join an amazing team who are ready to welcome you and set you up for success. Our people are warm, engaging and passionate. We love what we do and have fun along the way. Find your balance with a variety of leave types such as cultural leave, flexi leave, volunteer leave, purchased leave and 18 weeks' parental leave for all new parents, regardless of gender or family type We offer a comprehensive (and free) health and wellbeing app called The Arena to support you and your family's mental and physical health We're committed to your learning and development with a dedicated platform with helpful resources from leadership to technology to upskill and cross train Deliver extraordinary results while balancing work and life with our flex for great outcomes approach A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support, employee inclusion networks and diversity memberships Feel valued with experiences that are tailored to you, we'll always start from a 'yes' Support your health and wellbeing with our comprehensive (and free) app to support you and your family's mental and physical health Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities Maximise your home workspace with our home office reimbursement payment About The Lottery Corporation The Lottery Corporation Limited (ASX: TLC) is Australia's leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia. Best known for The Lott and Keno, we're proudly one of the highest-performing lottery businesses in the world. For more than a century, we've been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community. Studies have shown that people from under-represented backgrounds are less likely to apply for roles where they don't match the criteria exactly. If this role is of interest to you and you're ready to spark possibilities with The Lottery Corporation, but don't feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply. We're committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process can be more user friendly for them. We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past, present and future.