The company: At Johnson Controls, we've been making buildings smarter since 1885, our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centres, and commercial property. Why choose Johnson Controls? Johnson Controls is powered by your talent. We provide meaningful opportunities to learn from the best and brightest in the industry. We give people the perfect environment, support and opportunities to make themselves the very best they can be. We trust our people with our tomorrow. Our people can trust us with their talent. The future requires bold ideas, an entrepreneurial mindset and collaboration across boundaries. Tomorrow needs your talent. Tomorrow needs you. So, let's talk today. Roles and responsibilities: Service fault desk coordination of works as required as per contracted KPI's Working closely with our customers taking calls/emails Managing technician scheduling activities Follow up outstanding work with technicians, supervisors and subcontractors for completion Day-to-day communication with Technicians General business administration duties Build rapport with external and internal customers Other duties when required as directed by Line Manager What we look for: Service/Service Delivery and Contract Administration experience Similar experience in an Administration role Excellent oral/written communication skills and attention to detail Strong organisational, administrative skills and time management skills with ability to meet deadlines Ability to work effectively as a team member and independently Capable of working efficiently in a fast pace environment and under pressure High level of expertise in MS Office software including Outlook, Word and Excel, PRONTO and Salesforce Technical aptitude - average computer and network hardware/software configuration knowledge Must have deductive skills for troubleshooting Stable work history If you are interested in this role please click the Apply now button. Feel free to reach out to Priscilla on priscilla.dibjci.com for any specific questions about this role. LI-PD3 JCI's Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands. We do not accept unsolicited resumes. Any resumes sent to JCI without the request from JCI's Talent Acquisition team will not be recognised as an introduction.