Aim to stand above the competition by providing customers with exceptional service, quality products/systems and unparalleled customer support RETAINED SEARCH/ EXCLUSIVE LISTING Our client, located in Balcatta, is a family owned and operated building materials supplier with a proven record of the best service in the business using quality materials at competitive pricing. They aim to stand above their competition by providing their customers with exceptional service, quality products/systems and unparalleled customer support. They are seeking to fill a Customer Service position on the Trade Counter servicing builders, tradies, home renovators & anyone needing quality building supplies. The Opportunity. The Customer Service position duties include Handling over-the-counter or telephone, retail trade sales Providing customer quotes, order status updates, product support to customers Trade counter sales and sales order processing Providing exceptional service Product quoting and special orders for Trade Customers Contribute to maintaining the store's profile and presentation Managing EFTPOS, cash & account sales transactions About You Ideally you will have Previous customer service or trade counter sales experience or similar - desirable knowledge of fibre cement or plasterboard products, hardware, timber and/or composite products – desirable Experience with Accrivia CRM system or similar - desirable EFTPOS/cash sales experience strong sales focus with excellent phone manner Driver’s license Forklift ticket – desirable but training can be provided Flexibility to work occasional Saturday shifts to cover staff leave What’s on offer Friendly, family-based based company A competitive salary Super an opportunity to share in the monthly sales bonus scheme. Monday to Friday 6:00 am to 2:30 pm or 7:30 – 4:00 pm One Saturday shift every 6 weeks on a rotational basis. Full product & CRM system training is provided Opportunity to progress within the company Quarterly staff social functions Flexibility with work hours to meet family commitments can be negotiated. If you don't meet all of the requirements listed here but still feel you'd be a good fit for the role due to your skills or experience, please don't hesitate to apply All applications will strictly be handled by 11 Recruitment. For a confidential discussion about this role please contact Graham Patullo on 6186 1634 Key Words: sales, customer service, building supplies, trade, counter, EFTPOS, gyprock, hardware, account sales, plasterboard, CRM