Comprehensive training provided - Late May to early June commencement 37.5 hours per week Temporary contract until end of October / up to 6 months Hybrid work environment - Work from home 2 days per week Brighter futures start here We are actively looking for customer focused individuals to join our Helpline Team based from Melbourne, Docklands office. As part of the Mercer Helpline team, your mission will be to provide exceptional customer service and general advice to members relating to their superannuation across many of the funds we administer. You'll focus on building strong relationships of trust with members and internal colleagues while achieving KPIs that focus on call quality and customer experience. 2 weeks paid training Rotating roster - Monday to Friday between 7am-8pm. NO WEEKENDS Stunning Office in convenient Dockland's location - close to all public transport What is in it for you? Two weeks' comprehensive training: Bring your passion for providing exceptional customer service to a diverse, quality focused organisation and we will train you in the rest Bring your whole self to work: inclusive environment with exposure to our 'business resource groups' and supporting you with gender affirmation leave. In fact, 84% of our colleagues say they feel they can be themselves working in the helpline. What you'll bring: Customer focused mindset Strong conversational skills, including active listening, empathy, respect, and humour Problem solving skills The ability to work both autonomously and as part of a team Excellent written and professional verbal communication skills Self-motivated and an aptitude to learn and develop - we will provide the tools and support to set you up for success What will make you stand out: Experience in superannuation, financial services and/or a fast-paced contact centre will be highly regarded Experience working in a call centre environment is an advantage although we have the resources and training to support entry level candidates from other industry sectors (e.g. retail, hospitality) About Mercer: Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter How to Apply If you are looking for a new role in a supportive environment for a truly global organisation that is committed to innovation and excellence, then look no further than Mercer. Apply now, by clicking, "APPLY" and attach your resume. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law. Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.