Our clients core values revolve around service, people, innovation, resourcefulness, initiative, and teamwork. They take pride in their goal-focused and results-driven approach, where they strive to surpass targets through sales confidence and exceptional service. As their Team Leader, you'll thrive on interpersonal interactions, building lasting relationships with both customers and team members within a vibrant working environment. Our client prioritises your growth through on-the-job training, generous discounts, incentives, and genuine opportunities for advancement within their dynamic company. We are looking for candidates who possess supervisory expertise, excellent communication abilities, a results-oriented approach, and a sincere love for reading that you can share with customers. This is a full-time position with a fixed roster from Tuesday to Saturday, totalling 38-39 hours per week. Your responsibilities Guide and mentor the sales team to consistently meet and exceed established sales targets and KPIs. Lead by example to cultivate a team that is dedicated to providing exceptional customer service. Ensure the accuracy of stock levels with guidance from the buying and operations teams. Create an aesthetically pleasing store layout in alignment with merchandising guidelines and promotional directives. Maintain effective communication and collaborative relationships with operations departments and teams. Be an advocate for a unified team culture that prioritises the health, safety, and well-being of both our teams and customers. To be successful in this role you will need: Previous retail experience Neat and tidy presentation with good communication skills Comply with all relevant WHS policies & procedures. A pro-active, enthusiastic individual who is a team player. Previous experience leading a team. What’s in it for you: Work for an Australian owned and operated bookseller. Be acknowledged for your commitment to delivering exceptional results in the field of Customer Service Opportunity for personal and professional growth Competitive salary performance bonuses Share your resume and a cover letter detailing your experience and your passion for connecting with people, sales, and the world of literature. Please follow the link to Apply We are unable to process applications from candidates with temporary working visas or those seeking sponsorship. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Katie Beattie at 07 4050 3888, quoting Ref No. RTL0424KB.