Job Description Implement and maintain the Company’s Quality System for Customer Service procedures. Provide guidance and support to the Customer Service team, ensuring adherence to office procedures. Assist Technical Representatives with customer inquiries, reports, samples, and orders. Address customer account queries promptly and implement corrective actions as needed. Manage accounting records and ensure compliance with statutory and audit requirements. Utilize the ERP system for customer and project pricing, product information, and order management. Coordinate with freight providers for delivery status and proof of delivery. Liaise with Branch Logistics for stock replenishment, back orders, and non-collected orders. Monitor back order and open sales order lines daily. Co-ordinate admixture deliveries and provide basic technical assistance to customers. Maintain petty cash float and process invoices and credits in a timely manner. Compile invoices for imprest and liaise with Accounts Receivable for credit account applications. Handle special projects and tasks as directed by the Customer Service Manager.